Privacy Policy

1. Introduction

Shivaradhya ("we", "our", "us") operates the website Shivaradhya.com and sells silver jewellery and related products online. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or contact us.

2. Information we collect

• Account details: name, email address, mobile number, and password (stored in encrypted form).
• Order details: delivery address, billing information, products ordered, and transaction references.
• Payment information: payments are processed through secure payment partners (including Razorpay and PhonePe-enabled methods). We do not store your full card, UPI PIN, or netbanking credentials on our servers.
• Communication data: messages you send via our contact form, customer support queries, and OTP verification records.
• Technical data: IP address, browser type, device information, and cookies required for site functionality and security.

3. How we use your information

• To process and deliver your orders.
• To verify your identity during registration and checkout (including OTP via SMS).
• To communicate order updates, delivery status, and customer support responses.
• To prevent fraud, abuse, and unauthorized transactions.
• To improve our website, products, and services.
• To comply with applicable laws and payment partner requirements.

4. Sharing of information

We may share necessary information with trusted third parties only to operate our business, including: payment gateways (Razorpay, PhonePe, and banks), courier and logistics partners, SMS/email service providers, and technology hosting providers. We do not sell your personal data to third parties for marketing purposes.

5. Data retention

We retain personal data for as long as needed to fulfil orders, provide support, meet legal obligations, and resolve disputes. Order and payment records may be retained as required by applicable tax and commerce laws.

6. Security

We use reasonable technical and organizational measures to protect your data, including HTTPS encryption, secure payment processing, and access controls. No method of transmission over the internet is 100% secure, but we work to safeguard your information.

7. Your rights

You may request access, correction, or deletion of your personal data by contacting us at Info.Shivaradhya@gmail.com. We will respond within a reasonable timeframe.

8. Cookies

Our website uses cookies and session storage to keep you signed in, maintain your shopping bag, and improve browsing experience. You can disable cookies in your browser, but some features may not work properly.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.

10. Contact

For privacy-related questions, contact:
Shivaradhya
94/08, Madhya Marg Vijay Path, Mansarovar, Jaipur, Rajasthan, India
Email: Info.Shivaradhya@gmail.com
Phone: +91 95492 49595